You can only coast in one direction….downhill.
Imagination plus consistent hard work equals success and is more powerful than knowledge.
The ability to learn faster than your competitors equals competitive advantage.
Business is no different than playing basketball. You must work hard and practice everyday. You should look for the best shot. You need a team effort to win. You must be prepared to play an exciting offense. When you get the right shot you should recognize it and take it. You should love the game, and enjoy it to be successful.
I can’t remember ever going on the basketball court and not thinking that I’d win. I can’t imagine DME not winning. If you can’t see yourself winning you have no chance.
I can give someone a compass but they still will not know which direction is the right direction, only the direction that they are going.
The key to doing the job right lies in the leader that sets the example for their people to follow. If the leader is unable or unwilling to do the job the way it should be done than the people that they hired will be reluctant to do the job the way it needs to be done.
The speed of the leader determines the rate of the Pack.
There are no bad employees, only bad managers.
I can give you my game plan, book and all. The only thing missing would be your ability to execute my game plan the way I know I can execute it. That is my advantage…execution.
DME must continue to accelerate the work flow process or it will cease to exist.
Accelerate or Die.
Each day when we arrive at work we know that today we must find a way to add more value for our customers.
Add Value or Die.
The greatest risk that we face in business is not taking enough risk.
Leadership in one word “Example”.
I am not unhappy or displeased that each employee does not have the same attitude and passion that I possess. There must be Lions and there has to be Gazelles. The business world is governed by many of the same rules as the jungle.
Business Management is quite different than Business Leadership. You can learn the art of business management at any business school in America, you cannot be taught leadership in school, It takes time and experience and often times cannot be attained.
There are three levels of Customer Retention: Customer satisfaction, customer loyalty and customer advocacy.
Customers expect to be satisfied…that does not mean that they will be loyal and use your services again.
To gain loyalty, you must be part of a customer’s strategy. To keep the customer, you must be part of their strategy.
Customers are not looking for good ideas, they do not need a powerful incentive item, or a fancy envelope, what they want is a total integrated solution to answer their business problem. If you cannot provide the total solution you will not succeed long term.
Your customer started his business for one purpose; To Acquire customers. Either help him acquire customers or help retain them. There is nothing else to do.
Provide the total solution or Die.
The difference between winning the Super Bowl and not winning can be just one point. Keep in mind it is hard to remember the guy that came in second place unless it becomes habit. The Buffalo Bills, Greg Norman. The Boston Red Sox.
In a Nasar race at the Daytona 500 The first place finisher often times is only a small percentage better or faster than the fifth place finisher. Small incremental improvement is possible and likely to happen if the organization is motivated to improve each day. Massive makeovers too soon can be culture shock and are potential disasters. Problem: Do not let improvements get compulsive. You are looking to achieve new heights and that takes innovation not just a fix.
There is a major difference between cost and expense. Learn the difference.
A Great Idea is more valuable than a great deal.
Begin with the End in Mind…Have a vision that you can picture.
Create Your Legend, Build your legend, then Profess your legend.
Find your passion then follow it.
You cannot underestimate the power and importance of communicating with your customers, vendors and workers.
You can never gather all the facts when a decision needs to be made.
The value of a company is in its people and its business process. Without a superior process, you will lose your customers to those that employ a better process.
You can’t be very competitive if you keep losing good people.
I measure a company’s success on how well they keep their people and how long they keep their customers and vendors.
Take exceptional care of your customers, employees and vendors and the bottom line will take good care of the stockholders.
A key to leading a small company is to motivate the Big Three: Customers, employees and vendors. Attempt to have them catch the fever of your passion for excellence and to make them believe that what they are doing they are doing on their own and not being led for someone else’s gain.
Use your production process and facility as a sales and marketing weapon.
Never turn it off.
The maintenance staff and the receptionist are key sales personnel and should be trained to assist in the sales process.
DME people want to perform no matter what their pay scale or pay plan. If you give them the right equipment they will be happier and perform better even if they are on an hourly pay plan.
People like to feel successful and want to do a good job.
Everything depends on how well you execute the details.
I continually tell our salesmen, when you meet a potential customer, your job is not to tell them what we can sell them, or how great our product is. Their task is to tell the customer that our goal is to help them do their job better and more efficiently.
Early to bed, early to rise, work like hell and advertise.
Dr. Scholl and Roberto Goizueta, CEO Coca-Cola
Lunch is for Wimps.
What lies behind us and what lies before us are tiny matters compared to what lies within us.
Being good is good business.
All things being equal, people will buy from a friend. All things not quite so equal, people will still buy from a friend.
Contrary to the cliché, genuinely nice guys most often finish first or very near it.
The secret of business is knowing something that nobody else knows.
If you do things well, do them better. Be daring, be first, be different, be just.
Innovation comes from creative destruction.
Business is Darwinism: only the fittest survive.
Always bear in mind that your own resolution to succeed is more important than any other one thing.